Wash, Dry & Fold

Empty pockets and keep items for different booked services in separate bags. Each customer’s laundry is washed separately. We sort colours and check care labels before treatment.

Tell us about stains, existing damage and practical care instructions when you book. We cannot promise to remove every stain. See our preparation and care rules.

We weigh dry laundry before treatment, excluding bags and packaging. Small differences are handled generously. If your load is clearly smaller than the booked option, we contact you and refund the appropriate difference.

For a clear overage, we agree an extra invoice before treating extra laundry. You can instead have only the paid portion processed, with the rest returned untreated and separately bagged. There is no automatic extra card charge. See weight and price adjustments.

Request bio or non-bio detergent in your booking notes. Specific brands or fragrances are not normally custom choices, and using your own detergent needs our prior agreement. If a preference is essential, contact us before booking so we can confirm what is possible. Practical instructions are enough; you do not need to share medical information.

Where offered, one optional booster unit accompanies one booked wash or bedding item. Add it beneath the item you want boosted, up to the booked quantity. Removing the item removes its boosters; reducing its quantity reduces any excess. Adding laundry does not add paid boosters automatically. Booster charges count towards the £14 minimum and are excluded from ordinary laundry discounts.

We prefer a handover at the door. To request a safe place, give permission and clear instructions for collection, return or both. Choose somewhere secure, sheltered and accessible, and bring returned laundry in promptly.

You look after your laundry left out before collection and after we have correctly returned it to the agreed place and sent confirmation. Those unattended risks, including theft, weather damage or interference, are your responsibility when they have not resulted from a failure on our part. We assess what happened if there is a concern. Read our safe-place and handover terms.

Our service is for ordinary worn laundry and everyday stains. Leave out dry-clean-only items, footwear and bath mats. We cannot treat hazardous or exceptional contamination, such as faeces, vomit, urine-soaked items, substantial blood/body-fluid contamination, fuel, heavy oil or grease, active pests or significant mould.

Suitable booked duvets remain eligible, subject to care labels, condition and safe equipment capacity. Check the full exclusions and ask us if you are unsure before booking.

Only Wash, Dry & Fold and Wash & Dry cleaning qualify. You can combine these services in one order; every cleaning item must be eligible. Adding another cleaning service means standard return for the whole order. Optional scent boosters can accompany eligible laundry.

When available, next-day costs £3 extra and means the whole order is returned within 24 elapsed hours of actual collection, including weekends and bank holidays. We agree one turnaround and return the order together. See our collection and return terms.

Check your returned laundry and tell us promptly if you find a problem, at hello@laundro.co.uk or through our phone or WhatsApp channels. Include the affected item or order and any useful details. We aim to reply within two working days, Monday to Friday.

We review the condition, instructions and what happened before deciding responsibility. Where we are responsible, we discuss an appropriate remedy, such as rewash, repair, fair compensation or a cleaning-charge refund. See our loss and damage process and service remedies.